Our Return Policy – troyohouse

Our Return Policy

We gladly accept returns and exchanges

Contact us within: 14 days of delivery

Ship items back within: 30 days of delivery

Please feel free to contact us if you have any problems with your order.

***The following items can't be returned or exchanged***

Because of the nature of these items, unless they arrive damaged or defective, we can't accept returns for:
  • Custom or personalized orders
  • Digital downloads

Conditions of return

Buyers are responsible for return shipping costs unless there is damage to the product on upon delivery.  If the item is not returned in its original condition or lost pieces, the buyer is responsible for any loss in value.